Terms of Sales

Terms of Sales 


Please read these Terms of Sales carefully as they contain important information, including information on warranties and limitations of liability. By placing an order with us, you acknowledge that you have read and accepted these Terms of Sales.  We also reserve the right to amend these Terms of Sales from time to time to to meet any update regulatory and business requirements. Any amendments to the Terms of Sales will apply to any order received after the amended Terms of Sales come into effect and are posted on our website.


Product Representation:

While we make every effort to accurately represent our candles and crystals through product descriptions, images, and other relevant information, please note that the actual appearance, color, and characteristics of the products may vary slightly due to natural variations in materials, lighting conditions, and individual craftsmanship. Therefore, we cannot guarantee an exact replication of the product as displayed on our website or in promotional materials.  While our candles and crystals are associated with certain metaphysical properties, energetic qualities, and healing properties as believed by some individuals and communities, however, we do not make any scientific or medical claims regarding the effectiveness of these properties. The use of crystals for healing purposes is a personal and subjective experience, and individual results may vary. We recommend that you consult with a qualified healthcare professional for any medical concerns or conditions.


Candle Usage and Safety:

Our candles are designed for decorative and aromatic / aromatherapy purposes. While we strive to create safe and high-quality products, it is essential to follow proper candle usage guidelines to minimize risks. You should always place the candle on a stable and heat-resistant surface, away from flammable materials and out of reach of children and pets, never leave a burning candle unattended and ensure that the flame is fully extinguished before leaving the area.   To the fullest extent permitted by law, we will not be liable for any loss, damage, cost or expense incurred in or arising by by reason of any negligence or any burning or careless usage of the candles by any person.


Crystals / gemstones and Jewelry Usage and Safety:

Our DIY jewelry kits are recommended for children aged 8 years old or above. Adult supervision is still advised to ensure the safety of children during the crafting process. Small parts included in the kits can pose a choking hazard, so please keep them away from younger children and ensure that all safety guidelines are followed. We cannot be held responsible for any accidents or injuries that may occur during the use of the DIY jewelry kits.


Allergies and Sensitivities:

Some individuals may be sensitive or allergic to certain materials used in candle, crystal or jewelry, such as metals, oils, fragrances, or other components. It is the responsibility of the customer as well as the user to review the product descriptions and ingredients list provided on our website, determine the suitability of the products and make an informed decision based on their personal health considerations. If you have known allergies or sensitivities, we also recommend consulting with a healthcare professional before purchasing or using our products.  We do not assume no responsibility in the event that an adverse reaction occurs while using one of our products by any person.


Orders and Payments:

  • All orders placed through our website or other designated sales channels are subject to acceptance and availability.
  • By placing an order, you confirm that all information provided is accurate, complete, and up to date.
  • All prices are listed in the local currency and are inclusive of applicable taxes.
  • We use Shopify’s payment gateway which supports payments via Visa, MasterCard, American Express, GooglePay, ApplePay, UnionPay or PayPal. Shopify’s payment platform uses the 3D Secure technology which adds an authentication step for online payments by redirecting the user to the card issuer’s and then back to the online store domain to complete payment, so that all information is encrypted by software and no third-parties may have access to this information during the processing of your payment for the Products.
  • Payment must be made in full at the time of placing the order.
  • We reserve the right to change prices without prior notice, but this will not affect orders already placed.
  • If you wish to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation if the order has already been processed or shipped.


Shipping and Delivery:

  • We offer shipping to addresses within the specified delivery zones.
  • Shipping costs will be calculated and displayed at checkout.
  • Please ensure that the shipping address provided is accurate and complete. We shall not be held responsible for any delays or non-delivery resulting from incorrect or incomplete address information.
  • We strive to process and ship orders within 3 business days after receiving payment. However, we cannot guarantee firm delivery dates and times which may vary depending on the other factors such as weather, courier company’s operations and shipping destination.
  • Once your order is shipped, we will provide you with a tracking number, if available, to track the delivery status of your package.


Refund Policy:

  • Once a purchase is made, no refunds or returns will be accepted unless defects or damage are discovered. If you receive a defective or damaged product, please notify us within 3 days of receipt. We may request supporting evidence, such as photographs, to facilitate the return process.  We will provide a replacement for the damaged or defective product, including any applicable shipping charges.